FAQ
Get In Touch：
Email: service@vivevape.com
Customer Service:
Average Response Time: 8–12 hours
Orders: Order Processing & Shipping:
Within 24 hours Estimated Delivery Time: 3–4 days
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Do you only ship to the United States?
- Yes, VIVEVAPE only processes orders from, and delivers to, locations within the United States.
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Will I get a tracking number for my order?
- Yes, every order receives a tracking number. You'll get it via email once the package ships. Track your order directly on the carrier's website.
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What is the minimum age to purchase from VIVEVAPE?
- You must be 21 years of age or older to purchase any vaping products. We require age verification at checkout and adult signature upon delivery (government-issued ID required).
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What payment methods do you accept?
- We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), and other secure payment options (e.g., PayPal if enabled). All transactions are encrypted for your security.
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What is your return/exchange policy?
- We accept returns for unopened and unused products within [X days, e.g., 14 or 30] days of delivery. Opened products are non-returnable for hygiene reasons. Contact service@vivevape.com for return authorization. Refunds exclude shipping fees unless the item is defective.